SmartCall

Next level service for gastro: SmartCall is an intelligent beverage management system. A joint project of our partner companies ROBIOTIC, H+K and HELICOM in cooperation with RASTAL GmbH & Co. KG

Beverage Coaster

Intelligent beverage coaster with integrated weighing sensors

Smart Glasses

Drinking glasses in different shapes, equipped with NFC chips

Service Button

Service button for active staff calling

Charging Tower

Charging tower for charging the battery-powered beverage coasters

SmartCall Der intelligente Getränkeuntersetzer

Frontend Dashboard

Visualization of filling levels and service request via web APP

IoT cloud

State-of-the-art technology: up-to-date, scalable databases

API Gateway

API gateway to integrate data into external systems, IoT security

Award-winning

“German Innovation Award Special”, “Digital Champions Award 2020 Southwest”, “Best Regional Champion”

Beverage Coaster

Intelligent beverage coaster with integrated weighing sensors

Smart Glasses

Drinking glasses in different shapes, equipped with NFC chips

Service Button

Service button for active staff calling

Charging Tower

Charging tower for charging the battery-powered beverage coasters

Frontend Dashboard

Visualization of filling levels and service request via web APP

IoT cloud

State-of-the-art technology: up-to-date, scalable databases

API Gateway

API gateway to integrate data into external systems, IoT security

Award-winning

“German Innovation Award Special”, “Digital Champions Award 2020 Southwest”, “Best Regional Champion”

SmartCall Übersicht
SmartCall Arrangement
SmartCall IoT-Plattform
SmartCall IoT Cloud Plattform

SmartCall - the intelligent beverage management system

SmartCall uses modern sensor technology to determine the fill level of a glass and visualizes this information on the terminals, tablets or smartphones of the catering staff. In addition, each guest can also contact the staff directly via integrated service buttons.

Trend-setting Sensor Technology

State-of-the-art weighing sensors, integrated within beverage coaster

RFID

NFC Technology

NFC chips integrated in glass identify different types of glass

Funktechnologie

IoT Wireless Solution

Narrowband IoT wireless communication standard: WLAN-independent. No need for customers to install anything on site

Plug & Play

Devices register themselves: All devices immediately ready for use without configuration

Quality

Error management & abuse Control, heartbeat control, automated contract control

Billing system

Transparent, automated billing system at every level

SIM Card Management

Implementation & full service incl. logistics – from one source

NFC Chip Management

Guaranteed, optimum data communication between devices and system

Update Services

Upload of latest hardware/software: automated & over-the-air

SmartCall IoT-Cloud-Plattform

Web Application

The complete transmission and analysis of all filling level data runs via the web application programmed by ROBIOTIC – including a sophisticated IoT security concept. The devices can be freely integrated: POS system, tablet or smartphone.

Dashboard

Fill levels and glass types are displayed on a user interface in several levels – via POS system, tablet, smartphone, etc. An additional display with a three-color traffic light model provides even more overview.

Platform Operation

The fill level data determined by the SmartCall is transmitted to the ROBIOTIC IoT cloud via mobile communications technology and then visualized on a dashboard. An integrated IoT security concept ensures data security and data protection.

Invoice Management

Booking errors or even forgotten bookings, unreadable strokes on the beer mat? All a thing of the past: the SmartCall beverage order system automatically creates the invoice for each guest. Simple, digital, reliable.

SmartCall - Effective IoT solution for sustainable customer loyalty

The intelligent beverage coaster as the centerpiece, the entire digital beverage order system as an effective, new instrument for process optimization and sustainable customer loyalty in the restaurant industry: excellent service, real-time interaction with consumers, individual marketing measures in the immediate consumption situation – a smart piece of the future with its finger on the pulse!

Optimal Service

Effective optimization of workflows for service staff in the restaurant business: no long waiting times for the customer = satisfied guests = more sales.

Real-time Interaction

Act, not react: SmartCall provides a constantly updated overview of glass fill levels. Service staff can thus proactively approach guests; in addition, each guest can use integrated service buttons.

Marketing boost

Innovative ways to increase sales for beverage producers and restaurateurs: integration of target group-oriented advertising, loyalty programs, competitions, special promotions and much more.

ROBIOTIC GmbH – partner of HK.SYSTEMS GmbH and part of our technology network. For “SmartCall” ROBIOTIC provides: project development, programming web app and cloud platform, service and operation of SmartCall platform.

HELICOM GmbH – the electronics expert in the technology network around HK.SYSTEMS. HELICOM develops and implements not only the circuit diagram and the installed electronics, but also the radio solution via mobile communications technology and programs the firmware.

Hoffmann + Krippner GmbH – the DNA of the technology network around HK.SYSTEMS GmbH. H+K is involved in many steps: from design and construction of the beverage coaster to production of the load cells, prototyping and final manufacturing.

Rastal

RASTAL GmbH & Co. KG – inventor and leading manufacturer of decorated drinking glasses. RASTAL develops, produces and markets smart, intelligent drinking glasses equipped with NFC chip.

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