Next level service for gastro: SmartCall is an intelligent beverage management system. A joint project of our partner companies ROBIOTIC, H+K and HELICOM in cooperation with RASTAL GmbH & Co. KG
Intelligent beverage coaster with integrated weighing sensors
Drinking glasses in different shapes, equipped with NFC chips
Service button for active staff calling
Charging tower for charging the battery-powered beverage coasters
Visualization of filling levels and service request via web APP
State-of-the-art technology: up-to-date, scalable databases
API gateway to integrate data into external systems, IoT security
“German Innovation Award Special”, “Digital Champions Award 2020 Southwest”, “Best Regional Champion”
Intelligent beverage coaster with integrated weighing sensors
Drinking glasses in different shapes, equipped with NFC chips
Service button for active staff calling
Charging tower for charging the battery-powered beverage coasters
Visualization of filling levels and service request via web APP
State-of-the-art technology: up-to-date, scalable databases
API gateway to integrate data into external systems, IoT security
“German Innovation Award Special”, “Digital Champions Award 2020 Southwest”, “Best Regional Champion”
SmartCall uses modern sensor technology to determine the fill level of a glass and visualizes this information on the terminals, tablets or smartphones of the catering staff. In addition, each guest can also contact the staff directly via integrated service buttons.
State-of-the-art weighing sensors, integrated within beverage coaster
NFC chips integrated in glass identify different types of glass
Narrowband IoT wireless communication standard: WLAN-independent. No need for customers to install anything on site
Devices register themselves: All devices immediately ready for use without configuration
Error management & abuse Control, heartbeat control, automated contract control
Transparent, automated billing system at every level
Implementation & full service incl. logistics – from one source
Guaranteed, optimum data communication between devices and system
Upload of latest hardware/software: automated & over-the-air
The complete transmission and analysis of all filling level data runs via the web application programmed by ROBIOTIC – including a sophisticated IoT security concept. The devices can be freely integrated: POS system, tablet or smartphone.
Fill levels and glass types are displayed on a user interface in several levels – via POS system, tablet, smartphone, etc. An additional display with a three-color traffic light model provides even more overview.
The fill level data determined by the SmartCall is transmitted to the ROBIOTIC IoT cloud via mobile communications technology and then visualized on a dashboard. An integrated IoT security concept ensures data security and data protection.
Booking errors or even forgotten bookings, unreadable strokes on the beer mat? All a thing of the past: the SmartCall beverage order system automatically creates the invoice for each guest. Simple, digital, reliable.
The intelligent beverage coaster as the centerpiece, the entire digital beverage order system as an effective, new instrument for process optimization and sustainable customer loyalty in the restaurant industry: excellent service, real-time interaction with consumers, individual marketing measures in the immediate consumption situation – a smart piece of the future with its finger on the pulse!
Effective optimization of workflows for service staff in the restaurant business: no long waiting times for the customer = satisfied guests = more sales.
Act, not react: SmartCall provides a constantly updated overview of glass fill levels. Service staff can thus proactively approach guests; in addition, each guest can use integrated service buttons.
Innovative ways to increase sales for beverage producers and restaurateurs: integration of target group-oriented advertising, loyalty programs, competitions, special promotions and much more.
ROBIOTIC GmbH – partner of HK.SYSTEMS GmbH and part of our technology network. For “SmartCall” ROBIOTIC provides: project development, programming web app and cloud platform, service and operation of SmartCall platform.
HELICOM GmbH – the electronics expert in the technology network around HK.SYSTEMS. HELICOM develops and implements not only the circuit diagram and the installed electronics, but also the radio solution via mobile communications technology and programs the firmware.
Hoffmann + Krippner GmbH – the DNA of the technology network around HK.SYSTEMS GmbH. H+K is involved in many steps: from design and construction of the beverage coaster to production of the load cells, prototyping and final manufacturing.
RASTAL GmbH & Co. KG – inventor and leading manufacturer of decorated drinking glasses. RASTAL develops, produces and markets smart, intelligent drinking glasses equipped with NFC chip.
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